In the context of electronic messaging, "spam" means [unsolicited, bulk or indiscriminate messages, typically sent for a commercial purpose].

We have a zero-tolerance spam policy

Spam filtering

Our messaging systems automatically scan all incoming [email and other] messages and filter out messages that appear to be spam.

We may also report incoming email as spam. This can result in IP addresses and domain names being blacklisted.

Spam filtering issues

No message filtering system is 100% accurate, and from time to time legitimate messages will be filtered out by our systems.

If you believe that a legitimate message you have sent has been filtered out by our systems, please advise the message recipient by another means.

You can reduce the risk of a message being caught by the spam filters by:

(a)      sending the message in plain text (instead of, or in addition to, HTML);

(b)      removing any message attachments;

(c)      avoiding the terminology and text styling typically used by spammers; and/or

(d)      ensuring that your messages are scanned for malware before dispatch.

Receipt of unwanted messages from us

In the unlikely event that you receive any message from us or sent using our systems that may be considered to be spam, please contact us using the details below and the matter will be investigated.


We may amend this policy at any time by publishing a new version on our website.

Our details

This website is owned and operated by Trade Agency Matthias Arend Pty LTD.

Our principal place of business is:

Matt Arend Timepieces
50 Buitenkant Street (Corner Roeland Square)Ground Floor Shop G8
Gardens, Cape Town 8000
Tel: 021 461 5205
Cell: 071 539 7347 (Whatsapp only)
Business Hours MON - FRI 0800 to 1800